Account & Billing
Billing FAQ
Overview
The billing questions that come up most, and what the product can actually do about each one.
Can I switch between monthly and yearly?
Not directly yet — there is no control to move an existing subscription from monthly to yearly or back.
To change the billing period: cancel your current plan in Settings → Billing, wait for it to run to the end of the period, then subscribe again on the period you want from Settings → Billing → Change plan.
If you would rather not lose access in between, email support@torkiai.com and we will arrange it for you.
What happens if I downgrade?
The only downgrade Torki can process today is a downgrade to Free: open Settings → Billing → Change plan and click Downgrade to Free. You keep your current plan's features until the end of your billing period, then your account moves to Free. No refund is issued for the remaining time on the higher plan.
Moving between two paid tiers — Arc to Lite, for example — is not available yet. Cancel to Free first, then subscribe to the tier you want, or email support@torkiai.com and we will help.
What happens if I cancel?
Cancelling stops future charges. You keep access to your paid features until the end of your current billing period, then your account reverts to Free. Your data, chats and projects are preserved.
On Free: Stellar and Cosmos lock, Deep Research and Shadow are no longer included, new images carry the Torki watermark, and you cannot create a new project beyond three — the projects you already have stay put.
Cancel from Settings → Billing → Cancel plan.
If you subscribed inside the Torki iOS app, cancel through Apple instead: Torki app → Settings → Plan & Usage → Manage subscription.
Do you offer refunds?
Refunds are limited — please see our Refund Policy for the full terms. We do not generally refund subscription fees once a billing period has begun, and we do not refund for a change of mind or because a feature did not suit you.
We do consider refunds for billing errors, duplicate charges, unauthorised charges, and significant technical problems we could not resolve. Contact support@torkiai.com within 7 days of the charge where you can, and we will respond within 5–7 business days.
If you are a consumer in the EEA or the UK you also have a statutory 14-day right of withdrawal, refunded in proportion to the use you have made.
Can I get a receipt for my employer?
Yes. Go to Settings → Billing and click View PDF next to the invoice you need, then click Download PDF on the invoice page and choose Save as PDF in your browser's print dialog.
It includes your plan, billing period, amount, currency, payment method and invoice number — everything normally required for expense reports. If you subscribed inside the iOS app, Apple issues the receipt instead.
Can I cancel any time?
Yes, from Settings → Billing, and you keep access through the end of the billing period.