Upload your help docs and FAQs. Torki builds a support agent that answers customer questions accurately, cites its sources, and knows when to escalate to a human.
Try in TorkiStart by feeding your agent the information it needs. Upload help docs, FAQ pages, product guides, API documentation, or any content your support team references. Torki indexes everything for semantic search — the agent doesn't just keyword match, it understands context and meaning.
Define how your agent communicates. Set the tone (professional, friendly, casual), response style (concise or detailed), and escalation rules. Tell it what it should always do (cite sources, offer follow-up help) and what it should never do (make promises about features, share internal pricing).
Create a support agent for our SaaS product with these rules: - Tone: Friendly but professional - Always cite which help doc section the answer comes from - If confidence is below 70% or user says 'talk to a human', escalate to support@company.com - Never discuss pricing — redirect to our sales team - Always ask if the answer helped before closing
Use MCP integrations to connect your agent to the tools it needs. Connect Slack so it can respond in your #support channel. Connect your CRM to log interactions. Connect your ticketing system to create escalation tickets automatically. The agent becomes part of your existing workflow, not a separate silo.
Before going live, test your agent with real customer questions from your support history. Review its answers, adjust the knowledge base if needed, and fine-tune escalation thresholds. Once satisfied, deploy it as an always-on support channel.
Upload your knowledge base and define your agent's personality. Deploy it in minutes.
Try in Torki